[Pledge Manager] Can I pledge $1 and get access to the pledge manager?
Yes.
Last updated: February 22, 2021 10:56
[Pledge Manager] Will the add-ons be available in the pledge manager?
Yes. All the add-ons will be available in the pledge manager.
Last updated: February 22, 2021 10:56
[Add-on] Will the Server Add-on pack Cryptid servers be screen printed?
Yes. The Cryptic servers in the Server Add-on pack will all have a screen printed design on them.
Last updated: February 22, 2021 10:56
[Add-on] Can I order just the coffee in the Coffee Set Add-on?
No.
Last updated: February 22, 2021 10:56
[Add-on] Can I add more coffee to the Coffee Set Add-on?
Yes, for each additional bag of coffee please add $10 to your pledge level.
Last updated: February 22, 2021 10:56
[Add-on] How do I get an Add-on?
Adjust your pledge level total to include the desired add-on amount. For example, if you are pledging the Deluxe Edition at $39 but would like to add the Coffee Set ($20), you would adjust your pledge total to $59. The same goes for the Cryptid Server Pack ($15).
Last updated: February 22, 2021 11:11
[Add-on] Can I buy more than 1 Add-on or multiples of an Add-on?
Yes. You can buy both Add-ons by adding $35 to your current pledge level. For multiple copies of Add-ons, multiple the cost of the Add-on by your desired quantity and adjust your pledge level accordingly. For example, if you wanted two sets of the Cryptid Server pack, that would be $30 (2x$15) that would be added to your pledge level.
Last updated: February 22, 2021 11:11
[Retail Edition] Will the Sasquatch servers have a screen print design on them?
No. Screen printed servers are only available in the Deluxe Edition and in the Server Add-on pack.
Last updated: February 22, 2021 11:11
[Deluxe Edition] Will the deluxe edition include cardboard resource/coin tokens in addition to the wooden tokens?
No.
Last updated: February 22, 2021 11:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.